I am extremely dissatisfied with Banfield's policies. At first, I thought, "what a great plan!" Pay monthly for my pet to receive 2 check-ups per year. I thought this was great rather than drop $350-400 at once for my dog's annual exam. But, whenever there is an emergency, they can never see her. They have their entire day scheduled and booked and leave no room for emergencies. As people, our doctors schedule patients as well, but if an emergency comes up, they have you come in anyway and find room for you to be seen. I have also taken their advice and walked in, but ended up waiting for over 1.5 hours and had to leave for another appointment on my calendar.
We love Banfield !!! Anything from routine visits to an emergency appointment for my pup after his surgery they were always readily available to assist. Dr. Hessler is my favorite but all of the doctors there are competent and kind. After my dogs neuter surgery I was worried his incison was getting infected. i called and was given an appt right away and waited about 20 mins to be seen. Not bad considering they were pretty busy. On a seperate occasion my dog had an issue with loose, bloody stools. Once again I was worked into the schedule promptly and seen right away. Their wellness plans are an excellent and and affordable way to ensure my pups health. I would highly recommend this facility to all pet owners !!
Walk ins are not really walk ins. I was told could bring my pet for emergency care between 10-12. I got there at 11 and was told my appointment would take to long to be seen.
How can it be that they offer preventative care but not emergency care. I will not be renewing this plan and will find another Vet in my area. I am extremely disappointed and worried about my dog and because they are not available to help her, I have to take my dog to the Pet ER where they are great.
We have received excellent care here for our two cats and dog. They are always attentive to our needs, willing to answer any question, and helpful in understanding the best care needed for our 3 pets. Besides this, they are affordable and provide options for preventative care. The wellness plans have been very beneficial to us. We've been going to them for over a year and have not had one complaint.
Multiple times I was made to wait at least an hour for my appointment, up to 2.5 hours on one occasion (needed medications for my dog and couldn't just leave and come back another day). The last time I went, I was 10 minutes late and they told me my appointment time was up and the vet has left. They also did a poor job treating my puppy's skin infection. Never going back - got much faster, more respectful, and more medically appropriate treatment at Charm City Vet.
Banfield Pet Hospital is a US Veterinary Care based in Towson, Maryland. Banfield Pet Hospital is located at 1238 Putty Hill Ave, Towson, MD 21286, USA.
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