Let me start by saying that if you want an honest review, read this. Not all the other angry people who love to do nothing more than write nasty reviews. I've been to cell phone joints, from other companies, they are all the devil. You try to get help with tons of other people at the same time, for things that take a long time to fix. I went to this place really nervous because of the horrible ratings. They couldn't be more wrong. Wow.
I went over to the Sprint Store at Towson because it was one of the only corporate stores around. Xavier, one of the best sales reps there, helped me out with a phone fix and was able to get me into a new phone with ease. Despite the long time it took to fix my phone, the service techs were helpful in getting me a place to sit down and do work as I am a college student. A highly recommended place and there are some really great guys over there, I don't know why there are some very poor reviews.
He was kind and helpful. He fixed my issue and helped me with any question I could think of. He was so patient. He wasn't a super bubbly happy guy, but I can't deal with people who have smiles plastered on their faces. Ones who look like their souls are dancing with unicorns. They are awesome as buddies, but as an agent I need someone who is calm and honest and deals with things efficiently.
Remember times. That is critical. This place was wonderful. It was clean and neat, just with not many places to sit. If you are looking to chill and hear rushing water with a margarita, go to a beach or spa. If you want to yell and curse and throw things, go to the gym and punch your anger out. You are not going to be welcome there. If you want your phone looked at or a new plan, go there. Smile and be patient and you will get what you need. I'm sure of it. Good luck.
The front end staff along with management were courtesy and speedy. I have been to this location more than once and have experienced nothing but exemplary service. Thanks Putty Sprint Store. I'll actually be going in today to do a number port to my iPhone and close a line.
I went morning at about 10:30. I waited about 5-7 minutes to be called up. Mathew Bauer was the agent who helped me. He gave me all the time in the world. Yes, very long. Long enough that would have made others waiting irritated, but they had so many people working, everyone showed up, did their things, and left.
Registered on screen ,it said one other person in que. 4 sales people were gathered talking Ravens football, nothing wrong with that ,but walked past me sitting on a bench numerous times . Just wanted a car charger for my Galaxy 8s. Could not get it off sales hook due to security system.
Excellent Customer Service.
I got two line from the store and got two iPhone. I was with unlimited plan but somehow their internet was too slow for me so I need to switch with other internet providers...but when I switch with others they charge me the canceling fee of 359 dollars . I have no idea about that before..I send them their phone still they charge me ..I strongly recommend all valuable customers "do not go with sprint "
Don't go on Sundays. Don't do anything on Sunday unless you don't mind waiting. The whole working world is going then too. Probably not after work during the week too, lets remember when people go. Try to make the time to go when everyone else is not going. If you can't, expect the wait. And be patient.
Sprint Store is a US Electronics Store based in Towson, Maryland. Sprint Store is located at 1258 Putty Hill Ave, Towson, MD 21286, USA.
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