Very poor service. The lady working rang up our return wrong and sent the money back to the purchaser of our gift. It took over an hour after her calling customer service and then we were issued a gift card arriving in 7-10 business days. She then proceeded to blame the agent on the phone when all along if she had simply listened to us, a return to a gift card would have sufficed. Disappointing service all around.
Called and was told there were tons of chairs of the set we were looking for, needed 2 chairs. Get to the store, 2 chairs on the floor, 3 listed in the stock room. Wait 45 minutes only to find out there was only one in the stock room. The manager refused to sell us one of the two floor chairs because there was going to "be a visit soon". Wasted 3 hours of our day for nothing. We would have stayed home if we knew there weren't 2 chairs in store, that was the whole point of why we called ahead of time. I guess appearances for some corporate visit are more important than making the customer happy and making a sale! Very frustrated and unhappy!
Our other issue was the poor customer see i.e.. Although I appreciate when sales people are not pushy, please acknowledge me and be able to answer our questions. Our sales women did not even know how the table extended....she had to "figure it out".
We went in to look at a dining room table. They have several lovely tables but good luck getting a look. The store shows more like a textile and dinnerware store. There is SO much stuff on top of all of the tables that you can't even view them properly. I had to move table runners and dishes to even get a glimpse of the tabletop. I am willing to spend money on a nice table, but I have to be able to see the table!
I have been in this store a number of times over the last few years. They are usually unfriendly and sometimes rude. It's typically an unpleasant experience. The salespeople either ignore you or act as though you are bothering them. I don't understand; you'd think the employees in a brick and mortar store would want to keep customers rather than lose them to online shopping for something as basic as good customer service. The lady who helped me today was clearly irritated to have to answer my questions.
I've visited the store several times since the beginning of April, and each time I've had a positive experience. Every shopper is different, and has there own expectations when they walk into a store. I don't like to be bothered by the sales associates when I first enter a store. I like to walk around, and look at things. I do like to be greeted by an associate, and left alone until I have a question. With the vast size of the store, and the number of associates they have on staff ....it's not possible to give personalized attention. All of the staff have been friendly, and make recommendations regarding various products. They offer assistance, and ask if I need help finding anything in the store.
Pottery Barn is a US Furniture Store based in Towson, Maryland. Pottery Barn is located at 825 Dulaney Valley Rd #2125, Towson, MD 21204, USA.
Please contact with Pottery Barn using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find Pottery Barn opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.
Find Furniture Store in Towson