I am often sympathetic to retail employees providing lackluster service if they seem bored, overworked, or simply lazy. Retail can be hard work, or perhaps they simply are having tough times in their lives. I cannot imagine any reasonable explanation for why this saleswoman at Johnston and Murphy was so exceptionally rude. Most salespeople I encounter try to sell me products. I'm not sure how much closer I could get to actively trying to make me not buy their products than this saleswoman did.
Great customer service and everyone is so friendly
Most shockingly, she rejected my choices of shoes to try on because I had asked to try apparently, a mix of casual and dress shoe styles. This is, for reasons beyond my understanding, forbidden. I was informed that I had to choose one. I did. The saleswoman said she'd take a look in the back to "find something for me." She brought out exactly zero of the styles I originally requested-- apparently, once again, my personal tastes were invalid in the Johnston and Murphy twilight zone. I tried on the shoe, and it was too large. I was informed that the company makes no shoes I would be interested in in any sizes smaller. No apology was issued. I then exited the store.
Service was exceptionally, remarkably rude. The saleswoman audibly huffed when I said I was going to browse the store instead of tell her exactly what I was looking for. As I gently examined shoes and replaced them on the displays, the saleswoman followed me around the store and fixed up my apparently disturbing browsing by making minor, imperceptible adjustments to every product I touched. She acknowledged me with a tone of impatient sarcasm when I asked to try on a few pairs of shoes.
Johnston Murphy is a US Shoe Store based in Towson, Maryland. Johnston Murphy is located at 825 Dulaney Valley Rd, Towson, MD 21204, USA.
Please contact with Johnston Murphy using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find Johnston Murphy opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.
Find Shoe Store in Towson