Horrible customer service from the in-person cashiers to the remote customer service reps. Apparently there are select number of boots where Rack room separates the pair and keeps one foot of the pair in the back. The cashier did not make me aware of this nor did she check my box to make sure it included the right and left foot. Also, there are no signs posted anywhere in the store stating that this is thier policy. So unbeknownst to me I leave the store with 2 left feet thinking its a pair of boots. When I return to the store to make it right I met a horrible cashier who told me they don't know where the other foot is and attempted to refund me only half of what I paid. I had to call customer service and ended up spending nearly 30 minutes in this store to correct this error. I never knew that buying boots could be so complicated.
I can always find what I want and good deals
Rack Room Shoes is a US Shoe Store based in Towson, Maryland. Rack Room Shoes is located at 825 Dulaney Valley Rd, Towson, MD 21204, USA.
Please contact with Rack Room Shoes using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find Rack Room Shoes opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.
Find Shoe Store in Towson