Awful customer service!!Need better staff! I was in line with 15 other people waiting patiently while 4 female cashiers were busy chatting and doing their own thing. Also, cashier was rude and missed to count one of the items, which she later threw away in ignoring way. When it was time to pay, I lined up the cash and set it on the counter , that female cashier then asked me to hand it to her in a rude way!?? Idk who is the manager of that place, but he or she is not doing her/his job right . I have never experienced such nasty customer service.
Tried to exchange a pair of pants that I bought two weeks earlier. when I purchased them it didn't have a tag the associate keyed it in from the barcode inside of the pants . The sales associate said the tag wasn't on the pants and the barcode on the inside didn't match what was on the receipt it was missing the last 4 numbers . I took the pants back to whitemarsh where I bought them the sales associate there looked at the receipt saw the barcode and exchanged my pant with no problem she explained that the missing number is the pants size and the rest of the numbers is the item itself which matched I will never shop at forever 21 towson again #LazyWorkers
This store is always Ridiculously crowded and even though it’s larger than H&M it always has way less staff. Christmas weekend they had a total of 4 employees 1 walking around and 3 on the cash register! It took them 45 minutes to ring up my purchase! Also the manager made sure to place a newly hired rep on the cash register she had to stop ask questions it was the worst experience of my life! I had to capture the moment!
We went into the store for a gift card on a Monday. The cashiers were bored. I watched one playing on her phone while running the register. The merchandise floor is messy and needs some tlc.
The customer service was horrible. Planned to buy a few things, but after being in the dressing room, the lady literally yelled at my mom and I for not putting the clothes on the right rack, even though I had seen her and others put things there too. Would give zero stars if I could. It ruined my whole experience there and left as soon as possible. As other reviews stated, NEED BETTER CUSTOMER SERVICE.
Forever 21 is a US Clothing Store based in Towson, Maryland. Forever 21 is located at 825 Dulaney Valley Rd #1405, Towson, MD 21204, USA.
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