Anna, the manicurist, was not only unfriendly, but argued with me about what I requested (gel on toes, shorter nails, applying an extra coat, etc). Worst customer service I've had at a nail salon. Not only did they refused to let our group sit together, even after booking it that way, but hey made us feel obnoxious for requesting.
Made an appointment online even put my credit card number to reserve for a custom 1 hour facial. Received a confirmation of the person I was scheduled with and a time. Later in the day I decided to call to just verify and was told there was no appointment that sometimes there are glitches in the system. I even told her the persons name it was scheduled with and she confirmed that person does in fact work there. I had to actually ask the receptionist to check and see if they would still honor or if it was at all possible to put me in with someone else-she basically said no. .Oh they could give me a mini facial at a time that does not work. She was not friendly at all and could totally care less. I couldn't believe it. Sounds good to me. I will never make an appointment there and will gladly take my business somewhere else.
Worst pedicure I've ever had. Nails cut too short, cuticles cut way too close (started bleeding in 2 areas) and side of feet hurt because they were scrubbed too hard. Will never go back for a pedicure!
I called to schedule an appointment for a massage for my birthday at the kennilworth about faces after receiving poor customer service on the phone at the canton location. The lady who answered the phone was very helpful and kind to the fact that this was my first time scheduling an appointment. She scheduled me with Dequan. Upon arrival, all of the staff were very kind and inviting, helping me feel at ease from being nervous not knowing what to expect because I was a first timer. Dequan was very nice and made me feel comfortable as well. The massage was spectacular and I definitely plan to return to this location again, I will also be referring this location and Dequan to my friends and family.
I love this place, everyone is very professional and pleasant. This is my second time receiving the couples massage and I enjoyed it as much as the first time. I highly recommend this place if you need a good massage.
About Faces Day Spa Salon Towson is a US Hair Care Studio based in Towson, Maryland. About Faces Day Spa Salon Towson is located at 894 Kenilworth Dr, Towson, MD 21204, USA.
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