Rimma is rude. Made my boyfriend and I feel rushed and uncomfortable...
The sales Miyah will keep asking to pay..
This Pandora store is great! The associates are very kind and eager to help someone pick out their charms/items! I have been several times and never disappointed. Sometimes there is a short wait, but it's always worth it!
Horrible!!
just before thanksgiving we purchased two items from Pandora. a few days later they were running a black Friday sale....buy two items, get one free. I wanted to bring back the two items and re-purchase them to get my free item. I talked to three people, including a manager via phone and they all said that I could not do that. I called smyth jewelers who found the two items I had and a third item that would be free. I took care of that all over the phone. I then took back the items to the Pandora store for a refund. they lost a sale, smyth jewelers gained a sale. from now on, smyth, who has excellent customer service, will have all of my Pandora business.
I got misinformed by the Assistant manager Beth and now the return items are lost. I kept asking her questions on returns but she seemed bothered and brushed me off now return items worth $225 from their sale ARE LOST. Did you also know you couldn't return sale items into the store only exchanges? Will I ever shop here again probably not. The worst, rude customer service. I'll update my review if my items are found but she shouldn't tell people its ok to slap on the return label & mail them downstairs at the USPS office while they're UPS labels. Its easier to say you don't know something than to misinform someone.
Pandora is a US Jewelry Store based in Towson, Maryland. Pandora is located at Towson Town Center, 825 Dulaney Valley Rd #3345, Towson, MD 21204, USA.
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